Arrival time

- On the day of your arrival, the owner will be waiting for you at the apartment to welcome you, show you the apartment and give you the keys, and inform you personally about all the details of it. You need to pay the remainder amount in cash and the refundable deposit as well.

We request that in case of delay you please phone the owner as soon as possible to avoid unnecessary waitings.
Chek in will be done after 14:00., in case another client leaves the apartment the same day, in order to give us enough time to leave the aparment in perfect conditions for you. Related to this point, we will inform you with enough time.
NO EXTRA CHARGE FOR LATE ARRIVAL IN ANY APARTMENT !!.

IMPORTANT:

Our owners accomodate clients till late in the night, there is no problem about that, and NO EXTRA COST FOR LATE ARRIVAL in any of our apartments, but please it is very important to give the owner your exact arrival time.

Departure time

- At you departure, the check out should be done before 11:00 h. . of the last day. This norm admits flexibility with the hour, in case there's no host incoming the same day. The deposit will be refunded in cash  if there is no damage or incident in the apartment and you will give  the keys to the owners or representatives.

Cancellations

- If you cancel a reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period:

* More than 30 days before: 5 % of the total amount of your reservation, in concept of bank expenses and administration fees.
* Less than 30 days before: 100% of the pre-payment.

Cancellations  made for period of  special events: 100% charge of the prepayment.

If gobcn apartments has to cancel any reservation due to problems with apartments booked by customers once they have made prepayments,  gobcn apartments is always obliged to offer customers alternative accommodation with similar facilities at same price, only if there is availability for the dates booked in another similar apartment, if clients don't accept alternative accommodation offered, gobcn apartments will refund clients the prepayment they made.

If gobcn apartments can not offer you alternative accommodation once a client have made the prepayment , gobcn apartments will refund you 100% prepayment without extra charge for clients.
After your reservation, the prepayment made for one specific apartment , is not valid if you want to change onto another apartment for any reason, you should previosly cancel your previous booking.

Deposit security

Owners ask a deposit of 150 euros that has to be paid in cash at the moment of check-in, and will be refunded at your check out time if no damage was made to the apartment.

Late arrivals / Children policy

There is not extra charge for late arrivals in all our apartments.
No hidden cost (you can see all costs of your reservation when your search availability or going at get prices/booking)
Children under 10 years are free ( 2 children free, only from 3rd has extra charge)
Babies are free, and owners will provide cots without charge on request (only if the description part of the apartment says there is cot available, 95% of the apartments have cot, please check it) .

APARTMENTS RULES
.
Please respect our neighbours - normal working people who need to get up early and go to work every day so please respect the noise levels in the stairwells as well as in the apartments.
Our customer has to respect the rules that pertain to the apartment and the community it belongs to.
The apartment may not be used as a party space but that of an accommodation for sleeping, eating, relaxing, etc. We emphasize that you look at the rules thoroughly in order to avoid any future problems. We wish our customer have a good experience in Barcelona.

  - Parties are not allowed.
  - Silent hours: Monday - Friday 10 pm to 9 am,
  - Saturday - Sunday 12 midnight to 10 am
  - Respect the noise level when in the staircase.
  - We request not to smoke inside the apartments, please use the external windows and the balconies.
  - Please turn off the air-conditioning or lights if you
    leave the apartment

All guests must treat the property and furnishings of the apartment with total respect.  Likewise all guests must at all times be respectful of  surrounding properties and other people in the building.  Undue noise and unsocial behaviour will not be tolerated and will result in the guests being asked to vacate the property immediately WITHOUT COMPENSATION

NUMBER OF GUESTS

The client will inform GOBCN APARTMENTS on the number of guests included within the booking. Unless otherwise agreed by GOBCN APARTMENTS, only the number of persons indicated by the client when booking shall be authorised to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age. Pets are only allowed where permission has specifically been granted.

In the event of any infringement of the aforementioned obligations, GOBCN APARTMENTS at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

COMPLAINS

GOBCN APARTMENTS shall not be liable for the breakage of the elevator or for any other inconveniences which are beyond his control. Notwithstanding the foregoing, GOBCN APARTMENTS shall do its best efforts to remedy in a diligent manner any of such inconveniences. In principle, any of such inconveniences do not entitle the client to claim a reimbursement for the amounts paid unless the client is obliged to move him/her self to a hotel while the reparation works take place. In that event, GOBCN APARTMENTS will reimburse the client with an amount equivalent to the rent paid for the days not occupying the apartment. Should the client have any query during his stay, the host will have to communicate such query to GOBCN APARTMENTS prior to leaving the apartment FOR SUCH REASON. Queries made at the end of the stay will not be taken into consideration. In the event the client leaves the apartment without GOBCN APARTMENTS being informed, the host shall loose all rights to claim a compensation. Only complains received by e-mail or fax will be in cosideration.


APARTMENTS INFORMATION & LINKS TO OTHER SITES

GOBCN APARTMENTS, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other linked web sites.

RESPONSABILITY

Neither gobcn apartments nor its agent(s) shall be held liable for, and customer waives any claim against gobcn apartments and its agent(s) for any loss of or damage to property or injury to person caused by reason of any defect, negligence or other wrongful act or omission, of any other transportation company, lodging property, agency or any persons, rendering any of the services included in the stay at a gobcn apartments property. In no event shall any party be liable for consequential damages. In the event the services or accommodations described in the corresponding gobcn apartments collateral cannot be provided due to delays or any other reason beyond the control of gobcn apartments, gobcn apartments  will exercise all reasonable efforts to arrange alternative comparable services or accommodations. However, gobcn apartments  will not be liable for, and customer hereby waives any claim against gobcn apartments, for any failure of performance by any other transportation company, lodging property, agency or any other third party providing services hereunder. GOBCN APARTMENTS also reserve the right to change information published on the site at any time including rates, descriptions and photographs. GOBCN APARTMENTS makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site. GOBCN APARTMENTS also reserve the right to change information published on the site at any time including rates, descriptions and photographs. GOBCN APARTMENTS makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
 
BEHAVIOUR

The person signing the present agreement will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in accordance with normal civic standards, GOBCN APATMENTS shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation whatsoever.

 Please Note:

Availabilities change on a daily basis, and we are unable to guarantee your reservation, until we are in receipt of the relevant deposit made to you in our offer. As there are many events in Barcelona throughout the year, prices can change without before notice, Barcelona apartments are usually very booked, therefore to avoid disappointment, your prompt attention to our offer would be required.